Thank you for choosing Lana Med Store for Medical Supplies. We are pleased to serve you. Sometimes your opinion about the products you purchased may change, no problem. We have simplified the return or exchange process through the following procedures: Return or Exchange Policy: The customer has the right to return the product within 14 days from the date of receipt, provided that the product is intact and has not been altered. The customer has the right to exchange the product within 14 days from the date of receipt, and must bear the full shipping cost and any price difference if applicable. Returns or exchanges are not accepted in the following cases: Wholesale products are not eligible for return or exchange. Returns or exchanges after using the product for any reason. If the product is changed from its original condition or the box is opened for any reason. Returns or exchanges are not accepted after the 14-day period. Returns are not accepted for personal use products such as socks, bath chairs, and home care devices. Returns are not accepted for any products that may affect customers' health. Returns are not accepted for products that have been installed at the customer's location and cannot be returned to their original state. Products made upon the customer's request according to specified specifications. Electric chairs and beds cannot be returned after opening the box. Order cancellations: The customer has the right to cancel the order before it is shipped. If the customer does not want to receive the shipment, they should contact the shipping company and inform them of their wish not to receive it. After the shipment is returned to us, the customer bears only the shipping cost. Return and exchange process: Contact us via WhatsApp: 920012696. Fees and refunds: There are no direct fees for return or exchange. A shipping fee of 21 and a return fee of 21 will be deducted. The process of refunding the amounts takes from 7 to 14 days. Amounts paid via Tapy will have 2% deducted as non-refundable fees from the Tapy platform.
